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Documentation

Documentation

Everything you need to know about the CrashClaim Kratos platform — workflows, guides, reference, and incident reports.

Workflows
End-to-end operational workflows used across CrashClaim's accident management processes — claim intake, assessment, repair authorisation, and more.
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User Guides
Step-by-step guides for claimants, case managers, and administrators, plus a full breakdown of every role's access and permissions.
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Reference
Technical reference for the underlying Zoho Creator forms, fields, and relationships that the Kratos portal is built on.
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Root Cause Analysis
Post-incident reports documenting what went wrong, why it happened, and what's being done to prevent recurrence.
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