CrashClaim Workflows
This section documents the end-to-end operational workflows used across CrashClaim's accident management processes.
What's Covered
| Workflow | Description | Status |
|---|---|---|
| Claim Intake | How new accident claims are received and logged | 🟡 Coming Soon |
| Assessment & Triage | Evaluating claim severity and assigning teams | 🟡 Coming Soon |
| Repair Authorisation | Approving and managing repair work | 🟡 Coming Soon |
| Client Communication | Touchpoints with claimants throughout the process | 🟡 Coming Soon |
| Resolution & Closure | Finalising claims and closing records | 🟡 Coming Soon |
How to Use This Section
Each workflow document includes:
- Process diagram — visual overview of steps
- Responsible roles — who owns each step
- System touchpoints — which tools are used (Zoho CRM, etc.)
- Escalation paths — what to do when exceptions occur
info
Workflow documents are maintained by the operations team. For updates or corrections, contact your team lead.