Towing/Storage + Rental

The full Movement Action sequence for a Towing/Storage + Rental claim type. The client gets a rental vehicle and their vehicle is towed in — same flow as Towing/Storage + Free Rental, the Delivery Workflow branches depending on whether the client's vehicle is being repaired or is a total loss — the only difference is this claim type creates a paid Rental demand instead of a free one.

info

Is_customers_vehicle_being_repaired_or_a_total_loss (Claim Form field, values Repaired / Total Loss) is asked during the CC Workflow's first stage — the Job Booking Stage form — and saved on the claim.

Hire Status → Flow

Hire Status	Entry Point	Flow
Pending	Book New Job Pickup → Update New Job Pickup	CC Workflow
On Hire	Book Loan Car Swap → Update Loan Car Swap	Loan Car Swap Workflow (optional)
On Hire	Book Rental Only Pickup → Update Rental Only Pickup	Rental Only Pick-Up Flow (optional, early rental collection)
On Hire	Book Delivery	Delivery Workflow — branches on `Is_customers_vehicle_being_repaired_or_a_total_loss`
On Hire	Book Client Vehicle Delivery	Delivery Workflow — Path B (Repaired only, client hand-back after Rental Only Pick-Up)
!= Pending	Book Tow → Update Book Tow	Tow Movement Flow

1. CC Workflow — `Hire Status == Pending`

Hire Status == Pending
        │
        ▼
Book New Job Pickup
        │
        ▼
Update New Job Pickup
        │
        ▼
Rental Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Accident Detail Confirmation
        │
        ▼
Authority to Act
        │
        ▼
Rental Vehicle Drop-Off with Client
        │
        ▼
Towing Authority
        │
        ▼
Client Vehicle Pick-Up
        │
        ▼
Client Vehicle Drop-off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

Is_customers_vehicle_being_repaired_or_a_total_loss is captured on the Job Booking Stage form within this workflow — it decides which Delivery Workflow branch applies later.

1.1 Book New Job Pickup — Collection Details form

See Collection Details for the full field reference.

1.2 Update New Job Pickup form

Field	Required
File Number
Assign the Claim to (Claims Consultant)
Rental Vehicle
Delivery Fee Structure
Rental Drop Off Date-Time
Movement Duration	✅
Reason For Towing
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver
Chase Driver
Notes

1.3 Rental Vehicle Inspection

See the Rental Vehicle Inspection V1 form used in the CC Workflow.

1.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

1.5 Accident Detail Confirmation

Opens the Accident Detail Confirmation V1 form — shared across most Movement Action claim types, documented on its own page under Forms.

1.6 Authority to Act

See Authority to Act V1 for the full field reference.

1.7 Rental Vehicle Drop-Off with Client

See Rental Vehicle Drop-Off With Client for the full field reference.

1.8 Towing Authority

See Towing Authority for the full field reference.

1.9 Client Vehicle Pick-Up

See Client Vehicle Pick-Up for the full field reference.

1.10 Client Vehicle Drop-off Location

See Client Vehicle Drop-off Location for the full field reference.

2. Loan Car Swap Workflow — `Hire Status == On Hire` (optional)

Same as Towing + Repair + Rental.

Hire Status == On Hire
        │
        ▼
Book Loan Car Swap
        │
        ▼
Update Loan Car Swap
        │
        ▼
Rental Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Rental Vehicle Drop-off with Client
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

2.1 Book Loan Car Swap

See Book Loan Car Swap for the full field reference.

2.2 Update Loan Car Swap

Same form page as above — see Book Loan Car Swap § Update Loan Car Swap.

2.3 Rental Vehicle Inspection

See Rental Vehicle Inspection (Loan Car Swap) for the full field reference.

2.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

2.5 Pick-Up Rental Vehicle

See Pick-Up Rental Vehicle for the full field reference.

2.6 Rental Vehicle Drop-off with Client

See Rental Drop Off With Client V1 for the full field reference — distinct from the Rental Vehicle Drop-Off With Client form used in the Delivery Workflow.

2.7 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

2.8 Rental Vehicle Drop-Off Location

See Rental Vehicle Dropping Location V1 for the full field reference.

3. Rental Only Pick-Up Flow — `Hire Status == On Hire` (optional, early)

Collects just the rental vehicle from the client, ahead of the full delivery.

Hire Status == On Hire
        │
        ▼
Book Rental Only Pickup
        │
        ▼
Update Rental Only Pickup
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   Hire Status remains On Hire  (Repaired)
   WORKFLOW COMPLETED ⚠         (Total Loss — no client vehicle to follow up on)

If Is_customers_vehicle_being_repaired_or_a_total_loss == Total Loss, there's no client vehicle left to hand back, so returning the rental vehicle here finishes the job outright. If Repaired, Hire Status stays On Hire and the client-vehicle Delivery step still has to run.

3.1 Book Rental Only Pickup

See Book Return Form V1 for the full field reference.

3.2 Update Rental Only Pickup

Same form as above — Book Return Form V1.

3.3 Pick-Up Rental Vehicle

See Pick-Up Rental Vehicle for the full field reference.

3.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

3.5 Rental Vehicle Drop-Off Location

See Rental Vehicle Dropping Location V1 for the full field reference.

4. Delivery Workflow — `Hire Status == On Hire`

Which path runs depends on Is_customers_vehicle_being_repaired_or_a_total_loss.

Repaired — same two paths as Towing + Repair + Rental

Path A — Book Delivery (combined): rental vehicle not yet collected, so the driver hands back the client vehicle and picks up the rental vehicle in the same visit.

Hire Status == On Hire
(Repaired)
        │
        ▼
Book Delivery
        │
        ▼
Update Delivery
        │
        ▼
Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Client Vehicle Condition Sign-Off
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠  (Hire Status → Off Hire)

Path B — Book Client Vehicle Delivery (rental already collected): the Rental Only Pick-Up Flow already ran, so this visit only needs to hand back the client vehicle.

Hire Status == On Hire
(Repaired, Rental Only Pick-Up already completed)
        │
        ▼
Book Client Vehicle Delivery
        │
        ▼
Update Client Vehicle Delivery
        │
        ▼
Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Client Vehicle Condition Sign-Off
        │
        ▼
   WORKFLOW COMPLETED ⚠  (Hire Status → Off Hire)

4.1 Book Delivery

See Book Return Form V1 for the full field reference.

4.2 Update Delivery

Same form as above — Book Return Form V1.

4.3 Vehicle Inspection

See Vehicle Inspection V1 for the full field reference — this inspects the client's vehicle, not the rental.

4.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

4.5 Client Vehicle Condition Sign-Off

See Client Vehicle Sign-Off V1 for the full field reference.

4.6 Pick-Up Rental Vehicle

See Pick-Up Rental Vehicle for the full field reference.

4.7 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

4.8 Rental Vehicle Drop-Off Location

See Rental Vehicle Dropping Location V1 for the full field reference.

Path B — Book Client Vehicle Delivery (rental already collected)

Reuses several of the same forms as Path A above.

4.9 Book Client Vehicle Delivery

See Book Return Form V1 for the full field reference.

4.10 Update Client Vehicle Delivery

Same form as above — Book Return Form V1.

4.11 Vehicle Inspection

See Vehicle Inspection V1 for the full field reference — this inspects the client's vehicle, not the rental.

4.12 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

4.13 Client Vehicle Condition Sign-Off

See Client Vehicle Sign-Off V1 for the full field reference.

Total Loss — rental-only, no client vehicle steps

There's no client vehicle to hand back, so Book Delivery only runs the rental-return steps:

Hire Status == On Hire
(Total Loss)
        │
        ▼
Book Delivery
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠  (Hire Status → Off Hire)

Book Rental Only Pickup behaves the same way in a Total Loss job — see Rental Only Pick-Up Flow above: it finishes the job directly instead of leaving Hire Status On Hire, since there's no client vehicle left to deliver.

5. Tow Movement Flow — `Hire Status != Pending`

Hire Status != Pending
        │
        ▼
Book Tow
        │
        ▼
Update Book Tow
        │
        ▼
Vehicle Pick-Up
        │
        ▼
Vehicle Drop-Off

5.1 Book Tow

See Tow Booking Form for the full field reference.

5.2 Update Book Tow

Same form as above — Tow Booking Form.

5.3 Vehicle Pick-Up

See Tow Vehicle Pick-Up for the full field reference.

5.4 Vehicle Drop-Off

See Tow Vehicle Drop-off for the full field reference.

Full Towing/Storage + Rental Lifecycle

Hire Status: Pending
        │
        ▼
   CC Workflow  (rental handover + towing + client vehicle pick-up)
   `Is_customers_vehicle_being_repaired_or_a_total_loss` set here
        │
        ▼
Hire Status: On Hire
        │
        ├──► Tow Movement Flow (as needed)
        │
        ├──► Loan Car Swap Workflow (as needed) ──► WORKFLOW COMPLETED
        │
        ├──► Repaired ──► Book Delivery (combined)             ──► WORKFLOW COMPLETED, Hire Status: Off Hire
        │            └──► Rental Only Pick-Up Flow (optional)  ──► Hire Status stays On Hire
        │                       │
        │                       ▼
        │                Book Client Vehicle Delivery  ──► WORKFLOW COMPLETED, Hire Status: Off Hire
        │
        └──► Total Loss ──► Book Delivery / Book Rental Only Pickup
                             (rental return only)  ──► WORKFLOW COMPLETED, Hire Status: Off Hire

Demands

Unlike Towing/Storage + Free Rental, this claim type creates a paid Rental demand in addition to Towing.

Claim Type	Towing Demand	Rental Demand
Towing/Storage + Rental	✅ Created	✅ Created
Towing/Storage + Free Rental	✅ Created	❌ Not created

Movement Action — the general CC / Loan Car Swap / Delivery / PRI-Recto flow reference
Towing/Storage + Free Rental — same flow, but no Rental demand is created
Towing + Repair + Rental — same CC/Loan Car Swap/Delivery logic, without the Total Loss branch
Towing/Storage Only — equivalent flow for Towing/Storage Only claims
Towing + Repair — equivalent flow for Towing + Repair claims
Storage Only — equivalent flow for Storage Only claims
Rental Only — equivalent flow for Rental Only claims
Repair Only — equivalent flow for Repair Only claims
Repair Only IITR/Crash Collab — equivalent flow for Repair Only IITR/Crash Collab claims
Jobs — Hire_Status1, Movement_Type values, Tow_Job_Stage
Claim_Form — Is_customers_vehicle_being_repaired_or_a_total_loss field
Vehicle_Movement — movement form field schema
2026-06-26 — Rental Only Pick-Up Flow — release note covering the Rental Only Pick-Up entry point and its interaction with Delivery

Hire Status → Flow​

1. CC Workflow — Hire Status == Pending​

1.1 Book New Job Pickup — Collection Details form​

1.2 Update New Job Pickup form​

1.3 Rental Vehicle Inspection​

1.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

1.5 Accident Detail Confirmation​

1.6 Authority to Act​

1.7 Rental Vehicle Drop-Off with Client​

1.8 Towing Authority​

1.9 Client Vehicle Pick-Up​

1.10 Client Vehicle Drop-off Location​

2. Loan Car Swap Workflow — Hire Status == On Hire (optional)​

2.1 Book Loan Car Swap​

2.2 Update Loan Car Swap​

2.3 Rental Vehicle Inspection​

2.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

2.5 Pick-Up Rental Vehicle​

2.6 Rental Vehicle Drop-off with Client​

2.7 Add Fuel Receipt — Add Fuel Receipt V1 form​

2.8 Rental Vehicle Drop-Off Location​

3. Rental Only Pick-Up Flow — Hire Status == On Hire (optional, early)​

3.1 Book Rental Only Pickup​

3.2 Update Rental Only Pickup​

3.3 Pick-Up Rental Vehicle​

3.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

3.5 Rental Vehicle Drop-Off Location​

4. Delivery Workflow — Hire Status == On Hire​

Repaired — same two paths as Towing + Repair + Rental​

4.1 Book Delivery​

4.2 Update Delivery​

4.3 Vehicle Inspection​

4.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

4.5 Client Vehicle Condition Sign-Off​

4.6 Pick-Up Rental Vehicle​

4.7 Add Fuel Receipt — Add Fuel Receipt V1 form​

4.8 Rental Vehicle Drop-Off Location​

Path B — Book Client Vehicle Delivery (rental already collected)​

4.9 Book Client Vehicle Delivery​

4.10 Update Client Vehicle Delivery​

4.11 Vehicle Inspection​

4.12 Add Fuel Receipt — Add Fuel Receipt V1 form​

4.13 Client Vehicle Condition Sign-Off​

Total Loss — rental-only, no client vehicle steps​

5. Tow Movement Flow — Hire Status != Pending​

5.1 Book Tow​

5.2 Update Book Tow​

5.3 Vehicle Pick-Up​

5.4 Vehicle Drop-Off​

Full Towing/Storage + Rental Lifecycle​

Demands​

Related​

Hire Status → Flow

1. CC Workflow — `Hire Status == Pending`

1.1 Book New Job Pickup — Collection Details form

1.2 Update New Job Pickup form

1.3 Rental Vehicle Inspection

1.4 Add Fuel Receipt — Add Fuel Receipt V1 form

1.5 Accident Detail Confirmation

1.6 Authority to Act

1.7 Rental Vehicle Drop-Off with Client

1.8 Towing Authority

1.9 Client Vehicle Pick-Up

1.10 Client Vehicle Drop-off Location

2. Loan Car Swap Workflow — `Hire Status == On Hire` (optional)

2.1 Book Loan Car Swap

2.2 Update Loan Car Swap

2.3 Rental Vehicle Inspection

2.4 Add Fuel Receipt — Add Fuel Receipt V1 form

2.5 Pick-Up Rental Vehicle

2.6 Rental Vehicle Drop-off with Client

2.7 Add Fuel Receipt — Add Fuel Receipt V1 form

2.8 Rental Vehicle Drop-Off Location

3. Rental Only Pick-Up Flow — `Hire Status == On Hire` (optional, early)

3.1 Book Rental Only Pickup

3.2 Update Rental Only Pickup

3.3 Pick-Up Rental Vehicle

3.4 Add Fuel Receipt — Add Fuel Receipt V1 form

3.5 Rental Vehicle Drop-Off Location

4. Delivery Workflow — `Hire Status == On Hire`

Repaired — same two paths as Towing + Repair + Rental

4.1 Book Delivery

4.2 Update Delivery

4.3 Vehicle Inspection

4.4 Add Fuel Receipt — Add Fuel Receipt V1 form

4.5 Client Vehicle Condition Sign-Off

4.6 Pick-Up Rental Vehicle

4.7 Add Fuel Receipt — Add Fuel Receipt V1 form

4.8 Rental Vehicle Drop-Off Location

Path B — Book Client Vehicle Delivery (rental already collected)

4.9 Book Client Vehicle Delivery

4.10 Update Client Vehicle Delivery

4.11 Vehicle Inspection

4.12 Add Fuel Receipt — Add Fuel Receipt V1 form

4.13 Client Vehicle Condition Sign-Off

Total Loss — rental-only, no client vehicle steps

5. Tow Movement Flow — `Hire Status != Pending`

5.1 Book Tow

5.2 Update Book Tow

5.3 Vehicle Pick-Up

5.4 Vehicle Drop-Off

Full Towing/Storage + Rental Lifecycle

Demands

Related