Towing + Repair + Rental

The full Movement Action sequence for a Towing + Repair + Rental claim type. The client gets a rental vehicle, their own vehicle is towed in for repair, and — same as Repair and Rental — the Delivery Workflow can run as one combined visit or split across a Rental Only Pick-Up plus a later Client Vehicle Delivery.

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Hire Status → Flow

Hire Status	Entry Point	Flow
Pending	Book New Job Pickup → Update New Job Pickup	CC Workflow
On Hire	Book Loan Car Swap → Update Loan Car Swap	Loan Car Swap Workflow (optional)
On Hire	Book Rental Only Pickup → Update Rental Only Pickup	Rental Only Pick-Up Flow (optional, early rental collection)
On Hire	Book Delivery	Delivery Workflow — Path A (combined client hand-back + rental collection)
On Hire	Book Client Vehicle Delivery	Delivery Workflow — Path B (client hand-back only, after Rental Only Pick-Up)
!= Pending and not Off Hire	Book Tow → Update Book Tow	Tow Movement Flow

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1. CC Workflow — Hire Status == Pending

Rental handover, towing, and client vehicle collection all happen in this one workflow.

Hire Status == Pending
        │
        ▼
Book New Job Pickup
        │
        ▼
Update New Job Pickup
        │
        ▼
Rental Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Accident Detail Confirmation
        │
        ▼
Authority to Act
        │
        ▼
Rental Vehicle Drop-Off with Client
        │
        ▼
Towing Authority
        │
        ▼
Client Vehicle Pick-Up
        │
        ▼
Client Vehicle Drop-off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

1.1 Book New Job Pickup — Reserve Vehicle V1 form

The Book New Job Pickup step opens the Reserve Vehicle V1 form.

Field	Required
Preferred Language
Collection Details	✅
Assign the Claim to (Claims Consultant)	✅
Rental Vehicle
Delivery Fee Structure
Unreserve Rental Vehicle (checkbox)
Rental Drop Off Date-Time	✅
Is customer's vehicle being repaired or a total loss?	✅
Movement Duration	✅
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver	✅
Chase Driver
Notes

Booking Details

Field
Booking Coordinator
Driver
2nd Driver
Validator
Tow Operator
Booking Email

Baby Seat

Field
Is a baby seat required?

1.2 Update New Job Pickup form

Field	Required
File Number
Assign the Claim to (Claims Consultant)
Rental Vehicle
Delivery Fee Structure
Rental Drop Off Date-Time
Movement Duration	✅
Reason For Towing
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver
Chase Driver
Notes

1.3 Rental Vehicle Inspection

See the Rental Vehicle Inspection V1 form used in the CC Workflow.

1.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

1.5 Accident Detail Confirmation

Opens the Accident Detail Confirmation V1 form — shared across most Movement Action claim types, documented on its own page under Forms.

1.6 Authority to Act

See Authority to Act V1 for the full field reference.

1.7 Rental Vehicle Drop-Off with Client

See Rental Vehicle Drop-Off With Client for the full field reference.

1.8 Towing Authority

See Towing Authority for the full field reference.

1.9 Client Vehicle Pick-Up

See Client Vehicle Pick-Up for the full field reference.

1.10 Client Vehicle Drop-off Location

See Client Vehicle Drop-off Location for the full field reference.

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2. Loan Car Swap Workflow — Hire Status == On Hire (optional)

Hire Status == On Hire
        │
        ▼
Book Loan Car Swap
        │
        ▼
Update Loan Car Swap
        │
        ▼
Rental Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Rental Vehicle Drop-off with Client
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

2.1 Book Loan Car Swap

See Book Loan Car Swap for the full field reference.

2.2 Update Loan Car Swap

Same form page as above — see Book Loan Car Swap § Update Loan Car Swap.

2.3 Rental Vehicle Inspection

See Rental Vehicle Inspection (Loan Car Swap) for the full field reference.

2.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

2.5 Pick-Up Rental Vehicle

See Pick-Up Rental Vehicle for the full field reference.

2.6 Rental Vehicle Drop-off with Client

See Rental Drop Off With Client V1 for the full field reference — distinct from the Rental Vehicle Drop-Off With Client form used in the Delivery Workflow.

2.7 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

2.8 Rental Vehicle Drop-Off Location

See Rental Vehicle Dropping Location V1 for the full field reference.

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3. Rental Only Pick-Up Flow — Hire Status == On Hire (optional, early)

Collects just the rental vehicle from the client, ahead of the full delivery. Doesn't close the job — Hire Status stays On Hire once this finishes, and once the rental vehicle is dropped at HQ, the Book Client Vehicle Delivery button becomes available for the client-vehicle half.

Hire Status == On Hire
        │
        ▼
Book Rental Only Pickup
        │
        ▼
Update Rental Only Pickup
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   Hire Status remains On Hire

3.1 Book Rental Only Pickup

See Book Return Form V1 for the full field reference.

3.2 Update Rental Only Pickup

Same form as above — Book Return Form V1.

3.3 Pick-Up Rental Vehicle

See Pick-Up Rental Vehicle for the full field reference.

3.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

3.5 Rental Vehicle Drop-Off Location

See Rental Vehicle Dropping Location V1 for the full field reference.

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4. Delivery Workflow — Hire Status == On Hire

Closes the job (Hire Status → Off Hire) once the client vehicle has been signed off — runs one of two ways depending on whether the rental vehicle was already collected via the Rental Only Pick-Up Flow.

Path A — Book Delivery (combined): rental vehicle not yet collected, so the driver hands back the client vehicle and picks up the rental vehicle in the same visit.

Hire Status == On Hire
        │
        ▼
Book Delivery
        │
        ▼
Update Delivery
        │
        ▼
Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Client Vehicle Condition Sign-Off
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠  (Hire Status → Off Hire)

Path B — Book Client Vehicle Delivery (rental already collected): the Rental Only Pick-Up Flow already ran, so this visit only needs to hand back the client vehicle.

Hire Status == On Hire
(Rental Only Pick-Up already completed)
        │
        ▼
Book Client Vehicle Delivery
        │
        ▼
Update Client Vehicle Delivery
        │
        ▼
Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Client Vehicle Condition Sign-Off
        │
        ▼
   WORKFLOW COMPLETED ⚠  (Hire Status → Off Hire)

Path A — Book Delivery (combined)

4.1 Book Delivery

See Book Return Form V1 for the full field reference.

4.2 Update Delivery

Same form as above — Book Return Form V1.

4.3 Vehicle Inspection

See Vehicle Inspection V1 for the full field reference — this inspects the client's vehicle, not the rental.

4.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

4.5 Client Vehicle Condition Sign-Off

See Client Vehicle Sign-Off V1 for the full field reference.

4.6 Pick-Up Rental Vehicle

See Pick-Up Rental Vehicle for the full field reference.

4.7 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

4.8 Rental Vehicle Drop-Off Location

See Rental Vehicle Dropping Location V1 for the full field reference.

Path B — Book Client Vehicle Delivery (rental already collected)

Reuses several of the same forms as Path A above.

4.9 Book Client Vehicle Delivery

See Book Return Form V1 for the full field reference.

4.10 Update Client Vehicle Delivery

Same form as above — Book Return Form V1.

4.11 Vehicle Inspection

See Vehicle Inspection V1 for the full field reference — this inspects the client's vehicle, not the rental.

4.12 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

4.13 Client Vehicle Condition Sign-Off

See Client Vehicle Sign-Off V1 for the full field reference.

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5. Tow Movement Flow — Hire Status != Pending and not Off Hire

Same Tow Movement Flow as documented in Towing/Storage Only — available any time the job isn't Pending or already Off Hire.

Hire Status != Pending and not Off Hire
        │
        ▼
Book Tow
        │
        ▼
Update Book Tow
        │
        ▼
Vehicle Pick-Up
        │
        ▼
Vehicle Drop-Off

5.1 Book Tow

See Tow Booking Form for the full field reference.

5.2 Update Book Tow

Same form as above — Tow Booking Form.

5.3 Vehicle Pick-Up

See Tow Vehicle Pick-Up for the full field reference.

5.4 Vehicle Drop-Off

See Tow Vehicle Drop-off for the full field reference.

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Button Availability After CC Workflow

CC Workflow completed
        │
        ▼
Hire Status = On Hire
        │
        ├──► Book Loan Car Swap        (optional — client wants a different rental)
        ├──► Book Rental Only Pickup   (optional — collect just the rental early)
        ├──► Book Delivery             (main path — hand back client vehicle + collect rental together)
        └──► Book Tow                  (shown when this job's type includes towing)

If Book Rental Only Pickup runs first and completes:
        │
        ▼
Hire Status stays On Hire
        │
        ▼
Book Client Vehicle Delivery becomes available
   (client-vehicle hand-back only — rental already collected)
        │
        ▼
   WORKFLOW COMPLETED ⚠  (Hire Status → Off Hire)

Hire Status only moves to Off Hire once the client vehicle itself has been delivered and signed off — collecting the rental vehicle alone (via Rental Only Pickup) never changes it off On Hire.

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Full Towing + Repair + Rental Lifecycle

Hire Status: Pending
        │
        ▼
   CC Workflow  (rental handover + towing + client vehicle pick-up)
        │
        ▼
Hire Status: On Hire
        │
        ├──► Tow Movement Flow (as needed, not Off Hire)
        │
        ├──► Loan Car Swap Workflow (as needed)      ──► WORKFLOW COMPLETED
        │
        ├──► Book Delivery (combined)                ──► WORKFLOW COMPLETED, Hire Status: Off Hire
        │
        └──► Rental Only Pick-Up Flow (optional)  ──► Hire Status stays On Hire
                    │
                    ▼
             Book Client Vehicle Delivery  ──► WORKFLOW COMPLETED, Hire Status: Off Hire

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Related

• Movement Action — the general CC / Loan Car Swap / Delivery / PRI-Recto flow reference
• Repair and Rental — equivalent flow for Repair and Rental claims (same Delivery Workflow logic, no towing)
• Towing + Repair — equivalent flow for Towing + Repair claims (no rental vehicle)
• Towing/Storage Only — Tow Movement Flow reference
• Storage Only — equivalent flow for Storage Only claims
• Rental Only — equivalent flow for Rental Only claims
• Repair Only — equivalent flow for Repair Only claims
• Repair Only/Free Rental — same Delivery Workflow logic, without towing, no Rental demand created
• Repair Only IITR/Crash Collab — equivalent flow for Repair Only IITR/Crash Collab claims
• Towing/Storage + Free Rental — same CC/Loan Car Swap/Delivery logic, with a Total Loss branch added
• Towing + Repair + Free Rental — same flow as this page, but no Rental demand is created
• Jobs — Hire_Status1 values, Tow_Job_Stage, per-flow stage fields
• Vehicle_Movement — movement form field schema
• 2026-06-26 — Rental Only Pick-Up Flow — release note covering the Rental Only Pick-Up entry point and its interaction with Delivery