Skip to main content

Towing + Repair

The full Movement Action sequence for a Towing + Repair claim type. The client's vehicle is towed in, then goes to repair and comes back — no rental vehicle involved.

Hire Status → Flow​

Hire StatusEntry PointFlow
PendingBook New Job Pickup → Update New Job PickupCC Workflow
!= PendingBook Tow → Update Book TowTow Movement Flow
Collected from Client / In RepairsBook Delivery → Update Delivery BookingDelivery / Client Vehicle Drop-off Workflow

1. CC Workflow — Hire Status == Pending​

Hire Status == Pending
        │
        ▼
Book New Job Pickup
        │
        ▼
Update New Job Pickup
        │
        ▼
Accident Detail Confirmation
        │
        ▼
Authority to Act
        │
        ▼
Client Vehicle Pick-Up
        │
        ▼
Towing Authority
        │
        ▼
Client Vehicle Drop-off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

1.1 Book New Job Pickup — Collection Details form​

See Collection Details for the full field reference.

1.2 Update New Job Pickup form​

FieldRequired
File Number
Assign the Claim to (Claims Consultant)
Rental Vehicle
Delivery Fee Structure
Rental Drop Off Date-Time
Movement Duration✅
Reason For Towing
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver
Chase Driver
Notes

1.3 Accident Detail Confirmation​

Opens the Accident Detail Confirmation V1 form — shared across most Movement Action claim types, documented on its own page under Forms.

1.4 Authority to Act​

See Authority to Act V1 for the full field reference.

1.5 Client Vehicle Pick-Up​

See Client Vehicle Pick-Up for the full field reference.

1.6 Towing Authority​

See Towing Authority for the full field reference.

1.7 Client Vehicle Drop-off Location​

See Client Vehicle Drop-off Location for the full field reference.

2. Tow Movement Flow — Hire Status != Pending​

Hire Status != Pending
        │
        ▼
Book Tow
        │
        ▼
Update Book Tow
        │
        ▼
Vehicle Pick-Up
        │
        ▼
Vehicle Drop-Off

2.1 Book Tow​

See Tow Booking Form for the full field reference.

2.2 Update Book Tow​

Same form as above — Tow Booking Form.

2.3 Vehicle Pick-Up​

See Tow Vehicle Pick-Up for the full field reference.

2.4 Vehicle Drop-Off​

See Tow Vehicle Drop-off for the full field reference.

3. Delivery / Client Vehicle Drop-off Workflow — Hire Status == Collected from Client / In Repairs​

Hire Status == Collected from Client / In Repairs
        │
        ▼
Book Delivery
        │
        ▼
Update Delivery Booking
        │
        ▼
Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Client Vehicle Condition Sign-Off
        │
        ▼
   WORKFLOW COMPLETED ⚠

3.1 Book Delivery​

See Book Return Form V1 for the full field reference.

3.2 Update Delivery Booking​

Same form as above — Book Return Form V1.

3.3 Vehicle Inspection​

See Vehicle Inspection V1 for the full field reference — this inspects the client's vehicle.

3.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

3.5 Client Vehicle Condition Sign-Off​

See Client Vehicle Sign-Off V1 for the full field reference.

Full Towing + Repair Lifecycle​

Hire Status: Pending
        │
        ▼
   CC Workflow  ──────────────────► Client Vehicle Drop-off Location
        │
        ▼
Hire Status != Pending
        │
        ├──► Tow Movement Flow (as needed)
        │
        ▼
Hire Status: Collected from Client / In Repairs
        │
        ▼
   Delivery / Client Vehicle Drop-off Workflow ──► WORKFLOW COMPLETED