Total Loss + Towing/Storage + Rental

The full Movement Action sequence for a Total Loss + Towing/Storage + Rental claim type. Same shape as Total Loss Rental Only — the client's vehicle is a total loss, picked up once in the CC Workflow and never delivered back — with towing added on top via a dedicated Tow Movement Flow.

Hire Status → Flow

Hire Status	Entry Point	Flow
Pending	Book New Job Pickup → Update New Job Pickup	CC Workflow
On Hire	Book Rental Pickup → Update Rental Pickup	Delivery / Rental Pickup Workflow
On Hire	Book Loan Car Swap → Update Loan Car Swap	Loan Car Swap Workflow
!= Pending and != Off Hire	Book Tow → Update Book Tow	Tow Movement Flow

1. CC Workflow — `Hire Status == Pending`

The client vehicle is collected here as a one-off — since it's a total loss, there's no later Delivery step for it.

Hire Status == Pending
        │
        ▼
Book New Job Pickup
        │
        ▼
Update New Job Pickup
        │
        ▼
Rental Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Accident Detail Confirmation
        │
        ▼
Authority to Act
        │
        ▼
Towing Authority
        │
        ▼
Rental Vehicle Drop-Off with Client
        │
        ▼
Client Vehicle Pick-Up
        │
        ▼
Client Vehicle Drop-off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

1.1 Book New Job Pickup — Reserve Vehicle V1 form

The Book New Job Pickup step opens the Reserve Vehicle V1 form.

Field	Required
Preferred Language
Collection Details	✅
Assign the Claim to (Claims Consultant)	✅
Rental Vehicle
Delivery Fee Structure
Unreserve Rental Vehicle (checkbox)
Rental Drop Off Date-Time	✅
Is customer's vehicle being repaired or a total loss?	✅
Movement Duration	✅
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver	✅
Chase Driver
Notes

Booking Details

Field
Booking Coordinator
Driver
2nd Driver
Validator
Tow Operator
Booking Email

Baby Seat

Field
Is a baby seat required?

1.2 Update New Job Pickup form

Field	Required
File Number
Assign the Claim to (Claims Consultant)
Rental Vehicle
Delivery Fee Structure
Rental Drop Off Date-Time
Movement Duration	✅
Reason For Towing
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver
Chase Driver
Notes

1.3 Rental Vehicle Inspection

See the Rental Vehicle Inspection V1 form used in the CC Workflow.

1.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

1.5 Accident Detail Confirmation

Opens the Accident Detail Confirmation V1 form — shared across most Movement Action claim types, documented on its own page under Forms.

1.6 Authority to Act

See Authority to Act V1 for the full field reference.

1.7 Towing Authority

See Towing Authority for the full field reference.

1.8 Rental Vehicle Drop-Off with Client

See Rental Vehicle Drop-Off With Client for the full field reference.

1.9 Client Vehicle Pick-Up

See Client Vehicle Pick-Up for the full field reference.

1.10 Client Vehicle Drop-off Location

See Client Vehicle Drop-off Location for the full field reference.

2. Delivery / Rental Pickup Workflow — `Hire Status == On Hire`

Only the rental vehicle moves in this flow — there's no client vehicle to hand back.

Hire Status == On Hire
        │
        ▼
Book Rental Pickup
        │
        ▼
Update Rental Pickup
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

2.1 Book Rental Pickup

See Book Return Form V1 for the full field reference.

2.2 Update Rental Pickup

Same form as above — Book Return Form V1.

2.3 Pick-Up Rental Vehicle

See Pick-Up Rental Vehicle for the full field reference.

2.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

2.5 Rental Vehicle Drop-Off Location

See Rental Vehicle Dropping Location V1 for the full field reference.

3. Loan Car Swap Workflow — `Hire Status == On Hire`

Hire Status == On Hire
        │
        ▼
Book Loan Car Swap
        │
        ▼
Update Loan Car Swap
        │
        ▼
Rental Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Rental Vehicle Drop-off with Client
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

3.1 Book Loan Car Swap

See Book Loan Car Swap for the full field reference.

3.2 Update Loan Car Swap

Same form page as above — see Book Loan Car Swap § Update Loan Car Swap.

3.3 Rental Vehicle Inspection

See Rental Vehicle Inspection (Loan Car Swap) for the full field reference.

3.4 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

3.5 Pick-Up Rental Vehicle

See Pick-Up Rental Vehicle for the full field reference.

3.6 Rental Vehicle Drop-off with Client

See Rental Drop Off With Client V1 for the full field reference — distinct from the Rental Vehicle Drop-Off With Client form used in the CC Workflow.

3.7 Add Fuel Receipt — Add Fuel Receipt V1 form

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No

Field	Required
Do you want to add fuel receipt?	✅
Related Hire (shown if Yes)	✅
Upload Receipt (shown if Yes)	✅
Fuel Amount (Inc GST) (shown if Yes)	✅
Payment Method (shown if Yes)	✅
Notes (shown if Yes)

3.8 Rental Vehicle Drop-Off Location

See Rental Vehicle Dropping Location V1 for the full field reference.

4. Tow Movement Flow — `Hire Status != Pending` and != Off Hire

Hire Status != Pending && != Off Hire
        │
        ▼
Book Tow
        │
        ▼
Update Book Tow
        │
        ▼
Vehicle Pick-Up
        │
        ▼
Vehicle Drop-Off

4.1 Book Tow

See Tow Booking Form for the full field reference.

4.2 Update Book Tow

Same form as above — Tow Booking Form.

4.3 Vehicle Pick-Up

See Tow Vehicle Pick-Up for the full field reference.

4.4 Vehicle Drop-Off

See Tow Vehicle Drop-off for the full field reference.

Full Total Loss + Towing/Storage + Rental Lifecycle

Hire Status: Pending
        │
        ▼
   CC Workflow  (rental handover + towing + one-off client vehicle pick-up)  ──► WORKFLOW COMPLETED
        │
        ▼
Hire Status: On Hire
        │
        ├──► Tow Movement Flow (as needed, not Off Hire)
        │
        ├──► Delivery / Rental Pickup Workflow (rental only)  ──► WORKFLOW COMPLETED
        │
        └──► Loan Car Swap Workflow (as needed)                ──► WORKFLOW COMPLETED

Movement Action — the general CC / Loan Car Swap / Delivery / PRI-Recto flow reference
Total Loss Rental Only — same flow, without towing
Towing/Storage + Free Rental — claim type where the Repaired/Total Loss field genuinely branches the Delivery flow
Towing/Storage Only — equivalent flow for Towing/Storage Only claims
Towing + Repair — equivalent flow for Towing + Repair claims
Towing + Repair + Rental — equivalent flow for Towing + Repair + Rental claims
Rental Only — equivalent flow for Rental Only claims
Jobs — Hire_Status1, Movement_Type values, Tow_Job_Stage
Vehicle_Movement — movement form field schema

Hire Status → Flow​

1. CC Workflow — Hire Status == Pending​

1.1 Book New Job Pickup — Reserve Vehicle V1 form​

1.2 Update New Job Pickup form​

1.3 Rental Vehicle Inspection​

1.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

1.5 Accident Detail Confirmation​

1.6 Authority to Act​

1.7 Towing Authority​

1.8 Rental Vehicle Drop-Off with Client​

1.9 Client Vehicle Pick-Up​

1.10 Client Vehicle Drop-off Location​

2. Delivery / Rental Pickup Workflow — Hire Status == On Hire​

2.1 Book Rental Pickup​

2.2 Update Rental Pickup​

2.3 Pick-Up Rental Vehicle​

2.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

2.5 Rental Vehicle Drop-Off Location​

3. Loan Car Swap Workflow — Hire Status == On Hire​

3.1 Book Loan Car Swap​

3.2 Update Loan Car Swap​

3.3 Rental Vehicle Inspection​

3.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

3.5 Pick-Up Rental Vehicle​

3.6 Rental Vehicle Drop-off with Client​

3.7 Add Fuel Receipt — Add Fuel Receipt V1 form​

3.8 Rental Vehicle Drop-Off Location​

4. Tow Movement Flow — Hire Status != Pending and != Off Hire​

4.1 Book Tow​

4.2 Update Book Tow​

4.3 Vehicle Pick-Up​

4.4 Vehicle Drop-Off​

Full Total Loss + Towing/Storage + Rental Lifecycle​

Related​