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Total Loss Rental Only

The full Movement Action sequence for a Total Loss Rental Only claim type. The client's own vehicle is a total loss — it's picked up once in the CC Workflow and never comes back — while the rental vehicle keeps cycling through Delivery/Rental Pickup and Loan Car Swap until it's returned.

info

Because this claim type is inherently a total loss, Is_customers_vehicle_being_repaired_or_a_total_loss is auto-filled to Total Loss the moment the Stage 1 Job Booking form opens — it isn't asked. Unlike Towing/Storage + Free Rental, manually changing the field back to Repaired here does not unlock a client-vehicle Delivery step — the Delivery flow stays rental-only regardless.

Hire Status → Flow​

Hire StatusEntry PointFlow
PendingBook New Job Pickup → Update New Job PickupCC Workflow
On HireBook Rental Pickup → Update Rental PickupDelivery / Rental Pickup Workflow
On HireBook Loan Car Swap → Update Loan Car SwapLoan Car Swap Workflow

1. CC Workflow — Hire Status == Pending​

The client vehicle is collected here as a one-off — since it's a total loss, there's no later Delivery step for it.

Hire Status == Pending
        │
        ▼
Book New Job Pickup
        │
        ▼
Update New Job Pickup
        │
        ▼
Rental Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Accident Detail Confirmation
        │
        ▼
Authority to Act
        │
        ▼
Rental Vehicle Drop-Off with Client
        │
        ▼
Client Vehicle Pick-Up
        │
        ▼
Client Vehicle Drop-off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

1.1 Book New Job Pickup — Reserve Vehicle V1 form​

The Book New Job Pickup step opens the Reserve Vehicle V1 form.

FieldRequired
Preferred Language
Collection Details✅
Assign the Claim to (Claims Consultant)✅
Rental Vehicle
Delivery Fee Structure
Unreserve Rental Vehicle (checkbox)
Rental Drop Off Date-Time✅
Is customer's vehicle being repaired or a total loss?✅
Movement Duration✅
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver✅
Chase Driver
Notes

Booking Details

Field
Booking Coordinator
Driver
2nd Driver
Validator
Tow Operator
Booking Email

Baby Seat

Field
Is a baby seat required?

1.2 Update New Job Pickup form​

FieldRequired
File Number
Assign the Claim to (Claims Consultant)
Rental Vehicle
Delivery Fee Structure
Rental Drop Off Date-Time
Movement Duration✅
Reason For Towing
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver
Chase Driver
Notes

1.3 Rental Vehicle Inspection​

See the Rental Vehicle Inspection V1 form used in the CC Workflow.

1.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

1.5 Accident Detail Confirmation​

Opens the Accident Detail Confirmation V1 form — shared across most Movement Action claim types, documented on its own page under Forms.

1.6 Authority to Act​

See Authority to Act V1 for the full field reference.

1.7 Rental Vehicle Drop-Off with Client​

See Rental Vehicle Drop-Off With Client for the full field reference.

1.8 Client Vehicle Pick-Up​

See Client Vehicle Pick-Up for the full field reference.

1.9 Client Vehicle Drop-off Location​

See Client Vehicle Drop-off Location for the full field reference.

2. Delivery / Rental Pickup Workflow — Hire Status == On Hire​

Only the rental vehicle moves in this flow — there's no client vehicle to hand back.

Hire Status == On Hire
        │
        ▼
Book Rental Pickup
        │
        ▼
Update Rental Pickup
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

2.1 Book Rental Pickup​

See Book Return Form V1 for the full field reference.

2.2 Update Rental Pickup​

Same form as above — Book Return Form V1.

2.3 Pick-Up Rental Vehicle​

See Pick-Up Rental Vehicle for the full field reference.

2.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

2.5 Rental Vehicle Drop-Off Location​

See Rental Vehicle Dropping Location V1 for the full field reference.

3. Loan Car Swap Workflow — Hire Status == On Hire​

Hire Status == On Hire
        │
        ▼
Book Loan Car Swap
        │
        ▼
Update Loan Car Swap
        │
        ▼
Rental Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Pick-Up Rental Vehicle
        │
        ▼
Rental Vehicle Drop-off with Client
        │
        ▼
Add Fuel Receipt
        │
        ▼
Rental Vehicle Drop-Off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

3.1 Book Loan Car Swap​

See Book Loan Car Swap for the full field reference.

3.2 Update Loan Car Swap​

Same form page as above — see Book Loan Car Swap § Update Loan Car Swap.

3.3 Rental Vehicle Inspection​

See Rental Vehicle Inspection (Loan Car Swap) for the full field reference.

3.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

3.5 Pick-Up Rental Vehicle​

See Pick-Up Rental Vehicle for the full field reference.

3.6 Rental Vehicle Drop-off with Client​

See Rental Drop Off With Client V1 for the full field reference — distinct from the Rental Vehicle Drop-Off With Client form used in the CC Workflow.

3.7 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

3.8 Rental Vehicle Drop-Off Location​

See Rental Vehicle Dropping Location V1 for the full field reference.

Full Total Loss Rental Only Lifecycle​

Hire Status: Pending
        │
        ▼
   CC Workflow  (rental handover + one-off client vehicle pick-up)  ──► WORKFLOW COMPLETED
        │
        ▼
Hire Status: On Hire
        │
        ├──► Delivery / Rental Pickup Workflow (rental only)  ──► WORKFLOW COMPLETED
        │
        └──► Loan Car Swap Workflow (as needed)                ──► WORKFLOW COMPLETED