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Repair Only IITR/Crash Collab

The full Movement Action sequence for a Repair Only IITR/Crash Collab claim type. Like Repair Only, there's no separate rental vehicle workflow — but the rental vehicle's on-hire/off-hire status is tracked as a step inside the CC Workflow and Delivery Workflow themselves.

Hire Status → Flow​

Hire StatusEntry PointFlow
PendingBook New Job Pickup → Update New Job PickupCC Workflow
Collected from Client / In RepairsBook Delivery → Update Delivery BookingDelivery / Rental Pickup Workflow

1. CC Workflow — Hire Status == Pending​

Hire Status == Pending
        │
        ▼
Book New Job Pickup
        │
        ▼
Update New Job Pickup
        │
        ▼
Accident Detail Confirmation
        │
        ▼
Authority to Act
        │
        ▼
Client Vehicle Pick-Up
        │
        ▼
Rental On-Hire
        │
        ▼
Add Fuel Receipt
        │
        ▼
Client Vehicle Drop-off Location
        │
        ▼
   WORKFLOW COMPLETED ⚠

1.1 Book New Job Pickup — Collection Details form​

See Collection Details for the full field reference.

1.2 Update New Job Pickup form​

FieldRequired
File Number
Assign the Claim to (Claims Consultant)
Rental Vehicle
Delivery Fee Structure
Rental Drop Off Date-Time
Movement Duration✅
Reason For Towing
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver
Chase Driver
Notes

1.3 Accident Detail Confirmation​

Opens the Accident Detail Confirmation V1 form — shared across most Movement Action claim types, documented on its own page under Forms.

1.4 Authority to Act​

See Authority to Act V1 for the full field reference.

1.5 Client Vehicle Pick-Up​

See Client Vehicle Pick-Up for the full field reference.

1.6 Rental On-Hire​

A status-tracking step, not a separate form — flips the rental vehicle's Hire Status to On Hire inline within the CC Workflow.

1.7 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

1.8 Client Vehicle Drop-off Location​

See Client Vehicle Drop-off Location for the full field reference.

2. Delivery / Rental Pickup Workflow — Hire Status == Collected from Client / In Repairs​

Hire Status == Collected from Client / In Repairs
        │
        ▼
Book Delivery
        │
        ▼
Update Delivery Booking
        │
        ▼
Vehicle Inspection
        │
        ▼
Add Fuel Receipt
        │
        ▼
Client Vehicle Condition Sign-Off
        │
        ▼
Rental Off-Hire (new)
        │
        ▼
   WORKFLOW COMPLETED ⚠

2.1 Book Delivery​

See Book Return Form V1 for the full field reference.

2.2 Update Delivery Booking​

Same form as above — Book Return Form V1.

2.3 Vehicle Inspection​

See Vehicle Inspection V1 for the full field reference — this inspects the client's vehicle, not the rental.

2.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
        │
        ├── Yes ──► Related Hire
        │           Upload Receipt
        │           Fuel Amount (Inc GST)
        │           Payment Method
        │           Notes
        │
        └── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

2.5 Client Vehicle Condition Sign-Off​

See Client Vehicle Sign-Off V1 for the full field reference.

Full Repair Only IITR/Crash Collab Lifecycle​

Hire Status: Pending
        │
        ▼
   CC Workflow  (client vehicle pick-up + Rental On-Hire)  ──► WORKFLOW COMPLETED
        │
        ▼
Hire Status: Collected from Client / In Repairs
        │
        ▼
   Delivery / Rental Pickup Workflow  (Client Sign-Off + Rental Off-Hire)  ──► WORKFLOW COMPLETED

:::caution Known Issue The Delivery flow for this claim type is not handled correctly — it currently has a bug. Flag to the development team before relying on this flow in production. :::