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Free Rental Only

The Movement Action sequence is identical to Rental Only — there's no client vehicle exchange or repair to hand back to, so the flow is driven entirely by Hire_Status1 on the Job, each status mapping to one bookable flow, ending when the vehicle is off-hired.

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The only difference from Rental Only is on the Demands side: a Free Rental Only claim creates no demand at all — the rental vehicle is provided free of charge, so there's nothing to recover from a third party. See Demands Flow for how Claim_Type1 drives demand creation per cost type.


Hire Status → Flow​

Hire StatusEntry PointFlow
PendingBook New Job Pickup → Update New Job PickupCC Workflow
On HireBook Rental Pickup → Update Rental PickupDelivery / Rental Pickup Workflow
On HireBook Loan Car Swap → Update Loan Car SwapLoan Car Swap Workflow
Off HireBook Rental Only Drop Off → Update Rental Drop OffRental Drop Off Flow

1. CC Workflow — Hire Status == Pending​

Hire Status == Pending
│
▼
Book New Job Pickup
│
▼
Update New Job Pickup
│
▼
Rental Vehicle Inspection
│
▼
Add Fuel Receipt
│
▼
Accident Detail Confirmation
│
▼
Authority to Act
│
▼
Rental Vehicle Drop-Off with Client
│
▼
WORKFLOW COMPLETED ⚠

1.1 Book New Job Pickup — Reserve Vehicle V1 form​

The Book New Job Pickup step opens the Reserve Vehicle V1 form.

FieldRequired
Preferred Language
Collection Details✅
Assign the Claim to (Claims Consultant)✅
Rental Vehicle
Delivery Fee Structure
Unreserve Rental Vehicle (checkbox)
Rental Drop Off Date-Time✅
Is customer's vehicle being repaired or a total loss?✅
Movement Duration✅
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver✅
Chase Driver
Notes

Booking Details

Field
Booking Coordinator
Driver
2nd Driver
Validator
Tow Operator
Booking Email

Baby Seat

Field
Is a baby seat required?

1.2 Update New Job Pickup form​

FieldRequired
File Number
Assign the Claim to (Claims Consultant)
Rental Vehicle
Delivery Fee Structure
Rental Drop Off Date-Time
Movement Duration✅
Reason For Towing
Drop Off Address
Same person who is assigned to the Claim (checkbox)
Drop Off Driver
Chase Driver
Notes

1.3 Rental Vehicle Inspection — Rental Vehicle Inspection V1 form​

Rental Vehicle Rego
│
▼
Are You Happy With This Vehicle?
│
├── Yes ──► Service Due Km's
│ Service Due Date
│
└── No ───► Reason
Issue Type
Description
Issue Image 1 / 2 / 3 / 4
│
▼
Book Rental Vehicle — Do you want to book another Rental Vehicle?
│
├── Yes ──► opens the Reserve Vehicle V1 form (see Book New Job Pickup above)
└── No

1.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
│
├── Yes ──► Related Hire
│ Upload Receipt
│ Fuel Amount (Inc GST)
│ Payment Method
│ Notes
│
└── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

1.5 Accident Detail Confirmation​

Opens the Accident Detail Confirmation V1 form — shared across most Movement Action claim types, documented on its own page under Forms.

1.6 Authority to Act — Authority to Act V1 form​

Is the person you're with the owner of the vehicle?
│
├── No ──► Owner Name
│ Owner Phone
│ Owner Email
│ Owner Address
│
▼
Submit
│
▼
CCR_ATA_HTML page opens — locked, read-only, pre-filled from
Accident Detail Confirmation (Owner Details, Driver Details,
At Fault Details, Make & Model) — only asks for Signature

See Authority to Act V1 for the full field reference.

1.7 Rental Vehicle Drop-Off with Client — Rental Vehicle Drop-Off With Client form​

See Rental Vehicle Drop-Off With Client for the full field reference.


2. Delivery / Rental Pickup Workflow — Hire Status == On Hire​

Hire Status == On Hire
│
▼
Book Rental Pickup
│
▼
Update Rental Pickup
│
▼
Pick-Up Rental Vehicle
│
▼
Add Fuel Receipt
│
▼
Rental Vehicle Drop-Off Location
│
▼
WORKFLOW COMPLETED ⚠

2.1 Book Rental Pickup​

See Book Return Form V1 for the full field reference.

2.2 Update Rental Pickup​

Same form as above — Book Return Form V1.

2.3 Pick-Up Rental Vehicle​

See Pick-Up Rental Vehicle for the full field reference.

2.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
│
├── Yes ──► Related Hire
│ Upload Receipt
│ Fuel Amount (Inc GST)
│ Payment Method
│ Notes
│
└── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

2.5 Rental Vehicle Drop-Off Location​

See Rental Vehicle Dropping Location V1 for the full field reference.


3. Loan Car Swap Workflow — Hire Status == On Hire​

Hire Status == On Hire
│
▼
Book Loan Car Swap
│
▼
Update Loan Car Swap
│
▼
Rental Vehicle Inspection
│
▼
Add Fuel Receipt
│
▼
Pick-Up Rental Vehicle
│
▼
Rental Vehicle Drop-off with Client
│
▼
Add Fuel Receipt
│
▼
Rental Vehicle Drop-Off Location
│
▼
WORKFLOW COMPLETED ⚠

3.1 Book Loan Car Swap​

See Book Loan Car Swap for the full field reference.

3.2 Update Loan Car Swap​

Same form page as above — see Book Loan Car Swap § Update Loan Car Swap.

3.3 Rental Vehicle Inspection​

See Rental Vehicle Inspection (Loan Car Swap) for the full field reference — distinct from the Rental Vehicle Inspection V1 form used in the CC Workflow.

3.4 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
│
├── Yes ──► Related Hire
│ Upload Receipt
│ Fuel Amount (Inc GST)
│ Payment Method
│ Notes
│
└── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

3.5 Pick-Up Rental Vehicle​

See Pick-Up Rental Vehicle for the full field reference.

3.6 Rental Vehicle Drop-off with Client​

See Rental Drop Off With Client V1 for the full field reference — distinct from the Rental Vehicle Drop-Off With Client form used in the CC Workflow.

3.7 Add Fuel Receipt — Add Fuel Receipt V1 form​

Do you want to add fuel receipt?
│
├── Yes ──► Related Hire
│ Upload Receipt
│ Fuel Amount (Inc GST)
│ Payment Method
│ Notes
│
└── No
FieldRequired
Do you want to add fuel receipt?✅
Related Hire (shown if Yes)✅
Upload Receipt (shown if Yes)✅
Fuel Amount (Inc GST) (shown if Yes)✅
Payment Method (shown if Yes)✅
Notes (shown if Yes)

3.8 Rental Vehicle Drop-Off Location​

See Rental Vehicle Dropping Location V1 for the full field reference.


4. Rental Drop Off Flow — Hire Status == Off Hire​

Hire Status == Off Hire
│
▼
Book Rental Only Drop Off
│
▼
Update Rental Drop Off
│
▼
Rental Vehicle Inspection
│
▼
Add Fuel Receipt
│
▼
Rental Vehicle Drop-off with Client
│
▼
WORKFLOW COMPLETED ⚠

Full Free Rental Only Lifecycle​

Hire Status: Pending
│
▼
CC Workflow ──────────────────► WORKFLOW COMPLETED
│
▼
Hire Status: On Hire
│
├──► Delivery / Rental Pickup Workflow ──► WORKFLOW COMPLETED
│
└──► Loan Car Swap Workflow (as needed) ──► WORKFLOW COMPLETED
│
▼
Hire Status: Off Hire
│
▼
Rental Drop Off Flow ─────────► WORKFLOW COMPLETED

Demands​

Unlike Rental Only, this claim type creates no demand at all.

Claim TypeRental Demand
Rental Only✅ Created
Free Rental Only❌ Not created