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Management Dashboard – Discrepancies

Overview​

This page tracks known data-quality issues in the Status field that feeds the "Matters in Court" / SOC bucket logic documented in Management Dashboard SOC. The bucketing there only recognises a fixed list of exact status values — anything outside that list silently falls into the "Others" bucket, or in some cases isn't excluded from the panel at all.

Each item below is a specific question raised during that review, with the underlying record counts.

Q1 · Why do we have two fields both called "Status"?​

There are two separate configured picklists — Status and Court > Status of Matter.

Status:
Chase for offer, Evidence Exchange, 2nd Pre-Trial Review, 3rd Pre-Trial Review,
Disclosure, Examination, Hearing, Letter of Demand, Garnishee, Send Demands to TPI,
DSOC, Awaiting defence, PTC, DJ, Enforcement, Listed for hearing - small claims,
Listed for Hearing - general division, Chase Client for Direct Claim Number, Writ,
Defence Filed, AFCA Lodged, Awaiting AFCA Authority, Awaiting Disclosure,
Awaiting PRI, PRI Booked, PRI Completed awaiting offer, Examination Order
Court > Status of Matter:
DSOC, 2nd Pre-Trial Review, 3rd Pre-Trial Review, Evidence Exchange, Disclosure,
Examination, Hearing, Letter of Demand, Garnishee, Awaiting defence, PTC, DJ,
Enforcement, Listed for hearing - small claims, Listed for Hearing - general division,
Defence Callover, Writ, Defence Filed, AFCA Lodged, Awaiting AFAC Authority,
Awaiting Disclosure, Awaiting PRI, PRI Booked, PRI Completed awaiting offer

Q2 · List of "Unknown" statuses​

- Chase for offer
- DSOC
- Examination order
- Evidence Exchange
- Disclosure
- Letter of Demand
- Hearing
- Examination notice
- review
- settled
- single expert
- Awaiting client response to DL disclosure
- need to file default judgement - client not responding
- Awaiting offer/SE nom response
- directions
- Defence Callover
- reviewing liability and request costs disclosure
- Waiting for POL from CC
- liability reviewing
- Defence Call Over
- Investigating to locate TP
- Attempting to Locate TP
- Repairs Ongoing
- Enforcements - Writ for Levy
- Enforcement - Exam Notice
- Non service by post
- Listed for Examination
- Instalments
- NOD
- waiting total loss report
- the SOC served successfully via Process server
- Awaiting direct claim outcome
- Awaiting DC number
- Examination notice sent
- to reopen the case
- REPAIRS SETTLED VIA DC - CLOSE OR LITIGATE RENTAL
- Non-service by Post
- Notice of Discontinuance

Q3 · "Listed for Hearing" should require a hearing date​

If a matter's status is changed to Listed for Hearing – general division or Listed for hearing – small claims, we'd expect a hearing date to be entered at the same time. A number of records carry the status without one.

Listed for Hearing - general division : 5 of 75 records missing Next Listing Date
Listed for hearing - small claims     : 17 of 164 records missing Small Claims Hearing Date
Missing both date fields              : 5 records

Q4 · 31 PTC-family matters already have a hearing date on file​

Records still sitting in a PTC-stage status already have a hearing date recorded. Either the hearing has been listed and the status wasn't updated, or the date field is being used ahead of an actual listing.

PTC                    : 17 records with hearing date already set
Defence Filed          : 6
2nd Pre-Trial Review   : 2
3rd Pre-Trial Review   : 6
Total                  : 31

Q5 · 17 small claims hearings have no date recorded​

Listed for hearing – small claims is meant to carry a value in the Small Claims Hearing Date field.

Listed for hearing - small claims : 164 total
Small Claims Hearing Date blank   : 17 records

Q6 · Enforcement-stage matters are split across near-duplicate labels​

The Enforcement bucket only matches four exact values: Writ, Garnishee, Enforcement, Examination. 81 records use a close variant of one of those and land in "Others" instead.

Examination order / examination order / Examination Order : 50 combined
Examination notice (all casings)                          : 24 combined
Enforcement - Exam Notice                                 : 2
Enforcements - Writ for Levy                              : 2
Listed for Examination                                    : 2
Total stray enforcement-like records                      : 81

Q7 · "Reason for listing" isn't filled in consistently​

The Defence Callover bucket relies entirely on Reason for listing being set to "Defence call over (cases over 20K)" — it deliberately ignores Status, because Status isn't reliable for this.

47 records tagged "Defence call over (cases over 20K)" - their Status field:
  PTC 29, Listed for Hearing 4, Defence Filed 2, Evidence Exchange 2,
  Review 2, settled 1, Defence Callover (as a status) 5

Casing duplicates in Reason for listing: Review 32 vs review 4; evidence due date 15 vs Evidence due date 2

Q8 · 27 active court matters have no status at all​

SOC filed date present, Status blank : 27 records

Q9 · What does status "DSOC" mean?​

Not part of the documented 14-status list and not self-explanatory.

Status = "DSOC" : 74 records, all with SOC filed date populated

Q10 · Status is also being used to record settlement, duplicating Status1​

Settlement is meant to be tracked on a separate field (Status1). If a matter is marked settled in Status without Status1 matching, it stays on the panel indefinitely.

Status = "settled" : 6 records

Q11 · Repair/rental workflow language is showing up in the litigation Status field​

Repairs Ongoing                                    : 2
Instalments                                        : 2
REPAIRS SETTLED VIA DC - CLOSE OR LITIGATE RENTAL  : 1

Q12 · Case notes are being typed directly into the Status field​

Several values read like a free-text note rather than a picklist stage — including one with a stray double space.

need to file default judgement - client not responding : 3
to reopen the case                                       : 1
the SOC served successfully via Process server           : 1
waiting  total loss report (double space)                : 1

Q13 · "Notice of Discontinuance" isn't being excluded from the panel​

A discontinued matter is functionally closed, the same way Settled / Closed / Cancel / Remitted are excluded — but nothing currently removes it.

Status = "Notice of Discontinuance" : 1 record, still passing the base filter

Q14 · A "Direct Claim" workflow only shows up as scattered free text​

None of the seven buckets have a concept of a direct claim.

Awaiting DC number              : 1
Awaiting direct claim outcome   : 1
DSOC (possibly related, see Q9) : 74

Q15 · Service-of-process failures form their own small cluster with no bucket​

Non service by post / Non-service by Post / Non service by Post : 3 combined across 3 spellings

Q16 · A "Category – Detail" naming pattern appears nowhere else in the list​

Looks like the start of a more granular enforcement taxonomy that was never rolled out system-wide.

Enforcements - Writ for Levy : 2
Enforcement - Exam Notice    : 2

Q17 · "Defence Callover" also exists as a literal Status value, separate from the Reason-based flag​

Q7 showed the bucket correctly reads Reason for listing, not Status. This is the other half: 5 records carry "Defence Callover" directly as Status, independent of the 47 flagged via Reason for listing.

Defence Callover     : 3
Defence Call Over    : 2
Total                : 5

Q18 · "Assessing liability" has at least four unmerged spellings​

liability reviewing                              : 2
reviewing liability and request costs disclosure : 2
review (merges review/Review)                    : 7
Waiting for POL from CC                          : 2