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Demands Status and Stage

Where to Find It​

  • App: KRATOS: Accident Management Portal
  • Page: Claim Dhtml page → Demands section
  • Form: Demands (Demands) → Status (Demand Stage) and Status1 (Demand Status)

Overview​

The Demands section on the Claim Dhtml page shows one box per demand on the claim — Rental Demand, Towing/Storage Demand, etc., based on the claim's Claim_Type1 (see Demands Flow for how each demand is created). Each box shows two related but distinct fields for that demand:

  • Demand Stage — the Status field, the recovery-agent pipeline (Not Sent to Recovery Agent / Sent to Recovery Agent / Demands Issued / Demands Settled / Demands Litigated / Demands Remitted / Cancel)
  • Demand Status — the Status1 field, the lifecycle picklist (New File, Settled, Remitted, etc.)

Claim Dhtml — Demands section, Rental Demand and Towing/Storage Demand boxes

In the screenshot above: the Rental Demand has Demand Status New File and Demand Stage Not Sent to Recovery Agent. The Towing/Storage Demand has Demand Status Remitted and Demand Stage Demands Remitted — the end state of the Remit Flow documented below.

Settle Flow​

When, on the Demands form, the Demand Status (Status1) is set to Settled, and both Settlement Amount (Settlement_Amount) and Date Settled (Date_Settled) are filled in, submitting the form updates the Demand Stage:

Demands form
   Status1 (Demand Status) set to "Settled"
   Settlement_Amount filled
   Date_Settled filled
        │
        ▼
   Form submitted
        │
        ▼
Demand Status (Status1) = Settled
Demand Stage (Status)   = Demands Settled

Remit Flow​

Continuing from a settled demand, when Date Settled and Settlement Amount are already recorded, and the Demand Status (Status1) is set to Remitted with Remittance Amount (Remittance_Amount) and Date Remitted (Date_Remitted) filled in, submitting the form updates the Demand Stage:

Demands form
   Date_Settled already set
   Settlement_Amount already set
   Status1 (Demand Status) set to "Remitted"
   Remittance_Amount filled
   Date_Remitted filled
        │
        ▼
   Form submitted
        │
        ▼
Demand Status (Status1) = Remitted
Demand Stage (Status)   = Demands Remitted

Fields Involved​

FieldDisplaynameTypeRole
Status1Demand StatuspicklistLifecycle status set by the user — New File, Settled, Remitted, etc.
StatusDemand StagepicklistRecovery-agent pipeline stage — moves to Demands Settled / Demands Remitted per the flows above
Date_SettledDate SettleddateRequired (with Settlement Amount) for the Settle Flow
Settlement_AmountSettlement AmountAUD (currency)Required (with Date Settled) for the Settle Flow
Remittance_AmountRemittance AmountAUD (currency)Required (with Date Remitted) for the Remit Flow
Date_RemittedDate RemitteddateRequired (with Remittance Amount) for the Remit Flow
info

This is the same combination of fields used by the per-demand "settled" condition behind the Is_All_Demand_Settled rollup — see Demands Flow — Flow 4.

  • Demands Flow — how demands are created, disabled, and rolled up into Is_All_Demand_Settled
  • Demand Dashboard — panels counting open demands by claim type
  • Demands — full Demands form field schema