Every Kratos user is assigned one of the roles below. Your role determines which sections of the system you can see and what actions you can take.
:::tip Not sure what your role is?
Contact your manager or the IT team. Your role is shown on your profile page after you log in.
:::
Roles by Department
Bookings
| Role | Description | Profile |
|---|
| Bookings Manager | Oversees the bookings pipeline, manages coordinators, full access to bookings | View Profile → |
| Bookings Assistant | Day-to-day booking coordination, limited to own assigned claims | View Profile → |
Validations
| Role | Description | Profile |
|---|
| Validations Manager | Manages the validations team, approves and escalates validation tasks | 🟡 Coming Soon |
| Validation Team | Reviews and validates claim details, red flag processing | 🟡 Coming Soon |
Claims Consultant
| Role | Description | Profile |
|---|
| Claims Consultant Manager | Oversees claims consultants, has visibility across all claims | 🟡 Coming Soon |
| Claims Consultant | Manages assigned claims end-to-end through the claims lifecycle | 🟡 Coming Soon |
Recoveries
| Role | Description | Profile |
|---|
| Recoveries Manager | Manages CCR, CBR and Towing recovery operations | 🟡 Coming Soon |
| Recoveries Team | Processes recovery actions on assigned claims | 🟡 Coming Soon |
Accounts
| Role | Description | Profile |
|---|
| Accounts Manager | Full access to financial data, invoices, and payment records | 🟡 Coming Soon |
| Accounts Team | Processes invoices and payment actions | 🟡 Coming Soon |
Fleet
| Role | Description | Profile |
|---|
| Fleet Manager | Full fleet management — vehicles, movements, jobs, and reporting | 🟡 Coming Soon |
| Fleet Assistant | Assists with fleet operations, limited management actions | 🟡 Coming Soon |
Parts
| Role | Description | Profile |
|---|
| Parts Manager | Full access to parts ordering, purchase orders, and supplier management | 🟡 Coming Soon |
| Parts Assistant | Raises parts requests and tracks orders | 🟡 Coming Soon |
Operations
| Role | Description | Profile |
|---|
| Workshop | Workshop-specific access: job cards, repair status, vehicle intake | 🟡 Coming Soon |
| Wheel Repairs | Access to wheel repair jobs and parts relevant to wheel/tyre work | 🟡 Coming Soon |
| Car Wash | Access to cleaning service jobs and vehicle cleaning status | 🟡 Coming Soon |
Field
| Role | Description | Profile |
|---|
| Drivers + Tow Drivers | Vehicle movement access — pick-up, drop-off, fuel receipts | 🟡 Coming Soon |
| Assessment | Assessment job access — images, reports, assessment forms | 🟡 Coming Soon |
| Repair Management | Manages repair shop pipeline — repair status, ETAs, invoices | 🟡 Coming Soon |
Corporate
| Role | Description | Profile |
|---|
| Reception + Tolls | Front desk access plus toll notice management | 🟡 Coming Soon |
| BDM Role | Business development reporting and lead source visibility | 🟡 Coming Soon |
| Payroll + HR | Payroll and HR management (limited system access) | 🟡 Coming Soon |
| OS Team | Offshore team — assigned multiple module roles based on function | 🟡 Coming Soon |
Executive
| Role | Description | Profile |
|---|
| Exec Manager Tier 1 | Bookings + Validations visibility | 🟡 Coming Soon |
| Exec Manager Tier 2 | Tier 1 + Claims Consultant visibility | 🟡 Coming Soon |
| Exec Manager Tier 3 | Tier 2 + Recoveries visibility | 🟡 Coming Soon |
| Exec Manager Tier 4 | Tier 3 + Accounts visibility (full exec access) | 🟡 Coming Soon |
What does "Manager" vs "Team" mean?
Throughout Kratos, roles come in Manager/Team pairs:
| Manager | Team / Assistant |
|---|
| View records | ✅ All records | ✅ Assigned records only |
| Create new records | ✅ Yes | ✅ Yes |
| Edit records | ✅ Yes | ✅ Own/assigned only |
| Delete records | ✅ Yes | ❌ No |
| Assign to others | ✅ Yes | ❌ No |
| Access reports | ✅ Full | ✅ Limited |
| View team tasks | ✅ Yes | ❌ No |
:::info Something doesn't match?
If your access doesn't match what's described in your profile page, raise it with IT. Do not share your login credentials to work around access restrictions.
:::