Bug Fix: Error on Update Fields CC Assist
Date: 11 June 2026 System: Zoho Creator — Tow Truck Usage Log / CC Assist Type: Bug Fix Severity: Production Reported by: Rajesh R Fixed by: Brahma Teja Sprint: Sprint 14 (6 Jun – 14 Jun 2026) ClickUp: 86ca6uqmu
What Was the Problem
Users encountered an error when opening the Update Fields CC Assist form. The form failed to load correctly, preventing staff from updating towing authorisation details for certain records.
Root Cause
A field type mismatch between two connected forms caused a crash on the form's On Load event:
| Form | Field Name | Field Type |
|---|---|---|
| Update Fields CC Assist | Towing Authorisation No | Number |
| Tow Truck Usage Log | Towing Authority No | Single Line (Text) |
When the form tried to map values between these two fields on load, the type conflict threw an error.
Screenshot — Field type in Update Fields CC Assist (Number):
Screenshot — Field type in Tow Truck Usage Log (Single Line):
Additionally, 2 records with a TA20- prefix were identified as corrupted data entries that were amplifying the error. These were removed as part of the fix.
Screenshot — The 2 problematic TA20- records removed:
What Was Fixed
- Field type alignment — The
Towing Authorisation Nofield type mismatch was resolved so theOn Loadevent no longer throws an error - Data cleanup — 2 corrupted
TA20-records were removed from the system
Verification
Brahma Teja tested the fix in production (build 217745) and confirmed the issue is fully resolved. The task was closed on 11 June 2026.
Screenshot — Error state before fix:
:::tip See the full Root Cause Analysis For a detailed post-incident review including timeline and corrective actions, see the RCA: Update Fields CC Assist Form Error. :::
Fixed by Brahma Teja (IT, CrashClaim) · Investigated by Rajesh R · Closed 11 June 2026